Frequently Asked Questions
1xpatnar FAQ — Answers to all your questions here
From opening an account to depositing with bKash, bonus rules, cricket betting, and security — find out everything in plain English.
Welcome to 1xpatnar. On this page, the most frequently asked questions from Bangladeshi players are organized into five sections — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. Every answer is written in plain English so you can quickly find the right information. If you cannot find your question, our 24/7 live chat support is always ready.
Account and Registration
To open an account on 1xpatnar, you need an active mobile number or email address. During registration, you will need to provide your name, date of birth, and a password of your choice. To confirm your age, you may be asked to upload a copy of your national ID card or passport. The whole process takes just a few minutes.
The KYC verification process is usually completed within 24 hours. If the documents submitted are clear and correct, it can often be done faster. Once verification is complete, a confirmation message is sent to your email or mobile. Withdrawals may be delayed if verification is not done, so it is best to complete it early.
Click the "Forgot your password?" option on the login page. Enter your registered email or mobile number and an OTP will be sent to you. Use the OTP to set a new password. For security, mix uppercase letters, numbers, and special characters in your password. If you have trouble, contact us directly via live chat.
No, one person can only open one account on 1xpatnar. Creating multiple accounts may result in bonuses being cancelled and the accounts being suspended. This rule is strictly followed to ensure safe and fair gaming. All benefits are available through your single account.
You can update your mobile number, email, or address from Profile Settings. However, changing your name or date of birth may require KYC documents to be re-verified. After any change, email or SMS verification will be required to confirm your account security.
Deposits and Withdrawals
Deposits made via bKash, Nagad, or Rocket are usually credited to your account within a few seconds to a few minutes. Bank transfers may take a bit longer. If the money has not arrived within 15 minutes for any reason, contact us via live chat with a screenshot of the transaction.
The minimum deposit on 1xpatnar is ৳300 (the same across all methods). The minimum withdrawal amount is ৳1,000. It is more convenient to withdraw a sufficient amount at once rather than making frequent small transactions. If a specific method has a different limit, it will be noted on the deposit page.
If account verification is complete, withdrawals are usually processed within 30 minutes to 3 hours. bKash and Nagad are generally the fastest. Bank transfers may take a little longer. Once the withdrawal is confirmed, a notification will be sent to your mobile.
1xpatnar does not charge any additional fees of its own. However, your bank or mobile banking service (bKash, Nagad, Rocket, Upay) may apply their own transaction charges. It is worth checking your payment provider's fee policy before making a transaction.
1xpatnar supports all major payment methods in Bangladesh — bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla, City, BRAC, Islami, and Sonali Bank). The minimum deposit across all methods is ৳300. When new payment options are added, they will be updated on the cashier page.
Games and Rules
You can bet on BPL, T20 World Cup, IPL, and all major tournaments from the cricket section on 1xpatnar. Both pre-match and in-play (live betting) options are available. You can place bets across multiple markets including match winner, top batsman, and total runs. Winnings are added to your account once the result is confirmed.
RTP (Return to Player) is the average percentage of total bets that a slot game returns as winnings over the long term. For example, a 96% RTP means there is an average chance of ৳96 returning for every ৳100 wagered. However, this is an average across millions of spins, so results can vary in each session. A higher RTP is generally considered more favorable for players.
Yes, 1xpatnar is fully optimized for mobile browsers. All games can be played comfortably from both Android and iOS devices. Slots, live casino, cricket betting — everything works fully on mobile. Just log in from your mobile browser to access all features; no separate app download is needed.
In live casino, you can place bets via video streaming with real dealers at real tables. Games from world-class providers like Evolution Gaming and Ezugi are available — live roulette, baccarat, Teen Patti, and much more. You also have the option to chat with the dealer via live chat. The best experience is with a stable internet connection.
Yes, 1xpatnar works with trusted game providers who use Random Number Generator (RNG) technology tested by independent third parties to ensure fair play. This means the outcome of every spin or bet is completely random and not predetermined. If you have any concerns, please contact support.
Bonuses and Promotions
When you open a new account on 1xpatnar and make your first deposit, you receive a 120% welcome bonus of up to ৳15,000. For example: deposit ৳1,000 and get a ৳1,200 bonus, giving a total balance of ৳2,200; or deposit ৳26,000 and receive the maximum ৳15,000 bonus, giving a total balance of ৳41,000. To activate the bonus, select the bonus option before making your first deposit.
A wagering requirement means you must bet the bonus amount a certain number of times before you can withdraw it. The wagering requirement for 1xpatnar's welcome bonus is 25x. This means if you receive a ৳1,200 bonus, you need to complete a total of ৳30,000 in bets before the bonus becomes withdrawable. You can meet this requirement by playing slots, cricket betting, or casino games.
1xpatnar's VIP program has five levels — Bronze, Silver, Gold, Platinum, and Diamond. Levels are upgraded automatically through regular play. Weekly cashback goes up to 0.2% at Bronze, 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum, and 1.2% at Diamond. You will be upgraded automatically when eligible, with no separate application needed.
Yes, most bonuses have a set expiry period. If wagering is not completed within that period, the bonus may be cancelled. Read the terms and conditions carefully when activating a bonus. You can ask via live chat to find out the expiry period for a specific bonus.
Yes, 1xpatnar offers reload bonuses, seasonal promotions, and special event offers for regular players. Special betting promotions are also available during BPL or the T20 World Cup. Check the promotions page regularly or contact support to see the latest offers.
Security and Responsible Gaming
1xpatnar uses SSL encryption technology to keep all transactions and personal data secure. Your data is never sold to third parties. It is recommended to keep two-factor authentication active for account security. Visit our Privacy Policy page to learn more about our privacy practices.
1xpatnar is only for those aged 21 and above. Age is verified when creating an account. If an underage account is found, it is immediately closed and any deposited funds are returned. Enable parental controls on your device to protect younger family members.
Yes, 1xpatnar places the highest importance on responsible gaming. If needed, you can apply for a temporary break (cooling-off period) or a long-term self-exclusion. Applying via live chat or email ([email protected]) will make it effective within 24 hours. This facility is completely free and provided without any questions asked.
Daily, weekly, or monthly deposit limits can be set from the responsible gaming settings. Once a limit is set, reducing it takes effect immediately, but increasing it takes effect after some time, to prevent hasty decisions. This is an effective way to play within your budget.
Gaming addiction is a real problem and seeking help takes courage. If you contact 1xpatnar's 24/7 live chat support, we can arrange self-exclusion or account closure. Also talk to your family or someone you trust. Visit our responsible gaming page for more information on responsible gaming.
Still have questions? We are ready to help
Our 24/7 Bengali support team is always ready to answer any question you have.
Contact support
If you do not find an answer, our support team is here for you.
Live chat support
Support is available in English 24 hours a day, 7 days a week. You will get a response within a few minutes on average.
Email support
Contact us by email for complex matters: [email protected]